Please review or return policy carefully so that in the event something is damaged or needs to be returned the process goes smoothly. THERE ARE NO RETURNS ACCEPTED OF ANY ITEMS IN THE CLOSEOUT SECTION. CERTAIN ITEMS MAY ALSO BE MARKED AS NON RETURNABLE ON THE ITEM PAGE. WE WILL MAKE THIS CLEAR ON THE PAGE IF IT IS A NON RETURNABLE ITEM. When returning, we recommend the buyer insures and gets tracking/delivery confirmation on the returned item. We are not responsible for lost or misdirected items returned to us.
If your order, or part of your order arrives defective and there is no visual damage to the box you must notify us within 15 days of receiving it. We will try and troubleshoot the problem and if it is determined that the item needs to be returned we will replace it at no extra cost or provide a refund. Although items that come with batteries should work fine, dead batteries are NOT considered defective. Original shipping charges from the actual order are also non refundable if the customer is wanting a refund of the merchandise.
If your order, or part of your order arrives damaged by the carrier we will assist you in filing a claim on your behalf. You must report damaged merchandise to us with 15 days of receiving in order to be eligible for a claim. We will then replace the the damaged goods or provide a refund.
We offer an unconditional money back guarantee on all merchandise for 15 days. Merchandise must be returned in the same condition, in the SAME RETAIL PACKAGING, and contain all the parts/directions (if applicable) that the item(s) were shipped with. The buyer MUST contact us PRIOR TO RETURNING the item(s) within 15 days of receiving the order to qualify. Original shipping from the order, and return shipping are nonrefundable.