Effective for orders placed beginning February 15th, 2015:
Due to the higher cost, higher shipping rates, and damage issues with international shipments, we are no longer going to cover any claims with international shipments (except Canada). This includes damaged items, lost items, and/or defective items. We are not removing the option to send items internationally, but customers making these orders will be doing so at their own risk. This policy change does not affect shipments to Canada. Canada shipments will continue to be covered just like our orders shipping within the USA and its territories. We made this decision because we do not ship a lot of orders outside the USA (other than Canada), and we are having far too many issues with lost and damaged items. Also, the electrical plug in items we sell such as Candle Warmers, and LED signs require power converters when used in many other countries. The problem with the power converters is many are cheaply made, and customers are not using the correct ones that match the power output. This is causing electrical malfunctions and ruining the products. The high shipping costs for sending replacement items is most cases is many times the amount we actually make on the products, so this is an economic decision. We are sorry for the inconvenience.
For international shipping rates, simply add the items you are looking for to the shopping cart to get a shipping quote. Although shipping times for most countries have an estimated delivery time of 6-21 days, please allow up to 5 weeks for orders to be delivered. Shipments can be slower to reach more remote destinations or countries, and/or are sometimes held up in Customs.
Ordering from us is simple. Simply add items to the shopping cart and follow the easy instructions. Through our checkout system you can pay with Visa, MasterCard, Discover, Amex, and Paypal. We are PCI Compliant so rest assured your information and credit card are secured when ordering. We reserve the right to ask for additional information or obtain a copy of your drivers license and credit card being used for larger first time orders or suspicious orders. All product information on our site is listed as accurate as possible, however, sometime products come in slightly different or with different accessories that what is listed or pictured. We reserve the right to refund an order due to a pricing error or cart error that results in an incorrect order total.
Please see our Returns Page
All orders are shipped same day, during business days if ordered by Noon EST (99.5% of the time). During busy times of the year, such as Christmas, order processing time may take up to 24 hours. All orders include FREE tracking so you may track your packages for any size order. UPS does not deliver to PO boxes, therefore, you must provide a street address if you select UPS shipping. While most orders are delivered to you in 1-6 days after shipping, please allow up to 2 weeks for delivery because of slow mail. If you prefer a faster methods of shipment, such as next day air those options are also available. See our shipping information page to find out the approximate delivery period to your location.
Please note, orders with UPS Ground or USPS Standard Post that are 1-9lbs may ship with UPS SurePost. SurePost packages ship in the UPS system like a UPS Ground package and are delivered to the destination Post Office. USPS makes the final delivery of the package. The time in transit for UPS SurePost packages is the same as UPS Ground, plus 1 business day.
When adding items to the cart you can get a shipping quote by entering your shipping information. Shipping fees are calculated based on the weight of your order. These fees are for US shipments only.